Support

Write to support@trypane.app. A person reads every email, usually within a day.

Your answer may already be in the questions on the home page.

Your license

Lost your key? It’s in the email Polar sent when you bought Pane (search your mail for “Polar” or “Pane”), and in Polar’s customer portal, where you sign in with the email address you bought with. Still can’t find it? Write to us from that address.
“This key is already active on all the Macs it covers.” A key works on 5 Macs. On a Mac you no longer use, open Pane’s menu in the menu bar and choose Deactivate This Mac. If that Mac is gone, deactivate it from the customer portal, or write to us.
A new Mac? Deactivate the old one first, then download Pane on the new one and paste your key.
Pane asks for a new key after an update. Your key covers versions released in its first year. You can keep using the last version it covers (every version stays available: write to us for the link), or buy a new key for another year.

Windows don’t move, or the shortcut does nothing. Open System Settings › Privacy & Security › Accessibility and check that Pane is switched on. If it is and nothing works, remove Pane from the list with the − button, then open Pane again and grant it once more. macOS ties the permission to the exact copy of the app, so this fixes it after reinstalling.
⌃⌥Space does nothing. Another app or macOS may own that shortcut. Choose Keyboard Shortcuts from Pane’s menu and pick another Pane key.
Something crashed. Pane sends us the crash report the next time it opens (see Privacy). If you can tell us what you were doing when it happened, write to us: it helps a lot.

When you write about a problem, include your Pane version (select Pane in Applications and press ⌘I), your macOS version, and your Mac model.

Within 7 days of buying, for any reason. See Refunds.